At Jorda Collection, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or place orders with us.
1. Information We Collect
When you place an order through our WhatsApp ordering system or contact us through our website, we collect the following information: • Your name • Phone number • Email address (optional) • Order details (product name, article code, quantity) • Delivery address (provided during order confirmation) We collect this information solely to process and fulfill your orders.
2. How We Use Your Information
We use your personal information to: • Process and confirm your orders • Contact you regarding your order status • Arrange delivery of your purchases • Respond to your inquiries and customer service requests • Send you updates about your order via WhatsApp or email We do not use your information for any purpose beyond fulfilling your orders and providing customer service.
3. WhatsApp Communication
Our ordering process uses WhatsApp to facilitate transactions. By placing an order via WhatsApp, you consent to receiving order-related communications from us through the WhatsApp platform. Your WhatsApp number and any messages exchanged are subject to WhatsApp's own Privacy Policy in addition to ours.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with: • Delivery partners to fulfill your orders • Payment processors if applicable • Legal authorities if required by law All third parties who process your data are required to maintain its confidentiality.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the right to: • Request access to the personal data we hold about you • Request correction of inaccurate information • Request deletion of your personal data • Opt out of marketing communications at any time To exercise any of these rights, please contact us via WhatsApp or email.
7. Cookies
Our website may use basic cookies to improve your browsing experience. These cookies do not collect personal information and are used only to enhance site functionality. You can disable cookies in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Phone/WhatsApp: +92 301 9161456 Email: info@jordacollection.pk Location: Lahore, Pakistan